Booking Terms and Conditions

 

Booking Payment Policy

PLEASE READ OUR BOOKING POLICY CAREFULLY. BY REGISTERING AND BOOKING ON OUR WEBSITE YOU ACKNOWLEDGE YOUR AGREEMENT WITH RELAIS MADDALENA'S BOOKING POLICY

 

Payment Schedule

Your booking is confirmed by Relais Maddalena with a unique booking reference number, and is guaranteed by the credit card number that you provided us during the registration

Each booking must be guaranteed with a valid credit card

If invalid credit card details are provided, we retain the faculty to cancel your booking with no further obligation on our side. You remain however subject to our cancellation policy

Bookings for stays up to 2 nights will be charged on your credit card 15 days before check in, in accordance with our terms of sale, unless you contact us with other instructions, or credit card details

Bookings for stays of 3 nights or more will be charged at check out.

Prepaid rates will be charged in accordance to the promotion plan of your booking, if any promotion applies.

The card details are also used in case of no show and late cancellation

 

Cancellation Policy

We accept cancellations up to two (2) days before the day of arrival. For example, if the day of arrival is October 29, cancellations are accepted up to 15:00 on October 27

If you amend your booking two (2) days or less before check in date (late cancellation), or if you have not cancelled your booking and do not check in (no-show), we will charge a one night amendment fee per room for every booking

In the following periods:
September 1st - November 15th
December 20th - January 10th
Monday before Easter - Easter Monday
March 15th - July 15th
we accept cancellations with no penalties up to seven (7) days before the day of arrival

Cancellations or changes to the booking can be made online via your personal account.
Otherwise, you may send an email to reserve@relaismaddalena.com or call +39 06 688.055.37 and ask for the cancellation.

In case of early departure, Relais Maddalena is authorized to charge your credit card the full amount of the booking

 

Refund Policy

In the event of rebooking, any surplus of the balance paid will be refunded
In case of cancellation the amount paid will be refunded in full, except for non-refundable payments
Refunds will be credited to the credit card on which the payment was taken
In case of late cancellation or change, or no-show, the refund will be net of penalties

 

Payments and Balances

You agree to pay all the goods and services purchased and / or confirmed through the site, and agree that Relais Maddalena will charge your credit card for any outstanding balances, and for each additional purchase
Add-ons may be booked through the "Add-ons" section of our website
Add-ons are offered under the terms and conditions that are specified in the order description
All orders will be charged, depending on the type of add-on, at the time of booking, after the order is completed, or at check out - unless they are modified or canceled by the guest in compliance with our terms
If you want to pay these payments with a different credit card than the one provided, or by any other means, please inform Relais Maddalena of these changes in the "special request text box"
Payments can be made with credit card - Visa, Mastercard, American Express, debit cards, bank transfer, bank check and in cash
We kindly ask you to provide us in advance with all the information necessary to issuing the invoice

 

Personal Details

You agree to provide accurate, current, and complete information during the registration process and booking process
You are responsible for all information on your credit card
You confirm to be the legitimate owner of the credit card that you will utilize to confirm the purchase or booking
For your increased protection, once at check in you may be asked to exhibit the credit card you used to confirm your booking, and an identity document
If the payment was already made, you will be also asked to sign the receipt for the transaction
The number of your credit card is recorded in encrypted form and cannot be read by our staff
Relais Maddalena takes appropriate measures to ensure data security and is not responsible for any loss resulting from improper use of your account

 

Hotel Rules

Check-In

The hotel is only authorized to accommodate registered guests
For this purpose, guests are to present their valid national ID card or passport, or any other valid proof of identity to the reception personnel upon arrival

 

Check-In/Check-Out Time

Check in time is every day from 15.00 to 23.00
Check out time is every day from 9.00 to 12.00 noon
You can inform us of your arrival and departure time using the "Add Arrival/Departure Time" feature of your online Guest Account , or sending an email

 

Early Check-In

We are glad to give you access to your room free of charge, provided that the room is ready, starting from 10.00 am Check-ins made between 7.30 am and 10.00 am is available at a charge
Check-ins made before 7.30 am are charged an additional night, provided that the guests have informed the hotel of their early arrival time and that the hotel has sent a confirmation of acceptance
Early check-in can also be ordered through our website, however the hotel cannot be obliged to fulfill unless the room is ready and available at the moment of the guest's arrival

 

Check-Out

Check-out time is every day from 9.00 am to 12.00 noon
The payment for the booking fee and add-ons must be made at check-out time, unless otherwise agreed
Should the guest leave the room without advice the hotel will charge the guest's credit card

 

Late Check-Out

Guests are to use their rooms for the agreed period and are to check-out by 12.00 noon on the last day of their stay at the latest
If a guest fails to do this, the hotel is entitled to bill him/her another day's stay
In the event that the hotel has already reserved this room beforehand, and the guest fails to heed requests to vacate the room, or if he or she is not present in the hotel, the hotel reserves the right to catalogue the guest's possessions and to store them in a safe place so that the room can be used by the guest for whom it has been reserved

 

Children and Extra Bed Policy

All children under 3 years stay free of charge when using existing beds
There is no capacity for baby cots or extra beds in our rooms, at the moment

 

Breakfast

Buffet breakfast is served every morning and is included in the room rate
Breakfast on the arrival day is not included in the booking rate
The Early Check-In fee includes breakfast on the arrival day

 

Internet

Cable internet connection is available in all rooms

 

Pets

Pets are not allowed in our hotel

 

Smoking Policy

There are no smoking areas available in our hotel. Smoking in the rooms and in the public areas is not allowed

 

City Tax

The city tax in the City of Rome is € 2.00 per person per night for the first 10 nights
Children under 10 years of age do not have to pay
The city tax is not included in the room rate

 

Lost&Found

If valuables are found in the guests' room after their departure the guests will be informed immediately, provided the hotel was given a valid email address or phone number
All the items of little value will be stored for 30 (thirty) days, and if claimed will be shipped at owner's expense
If no claim is received during this period of time, the items will be disposed of